Rochester

Comments about LilyAnnCabinets Rochester:

I'd like to share my experience with ordering RTA cabinets from Lily Ann Cabinets and specifically with working with Jonathan Matuszak.

I began shopping for cabinets about 5 months ago and really did my research. I looked at all the big box remodeling stores for stock and custom cabinets, at actual custom only cabinets dealers, and online assembled and RTA cabinets. I live in a 102 year old house and wanted to move the kitchen from it's original location to another larger room which is a costly endeavor since all the plumbing and electrical needed to be moved and all the floors had to be jacked up to level, on top of the price for the new kitchen.

I had a budget that I had to stick to, so after looking at the selection offered online by the hundreds of companies selling cabinets, I selected a couple of styles I liked that would fit in my budget. I drew up my kitchen floor plan and began sending it out to companies to get bids. Some of the websites were very unorganized, did not have very good accurate cabinet pictures, and were cumbersome to shop from. I spent about 3-4 weeks shopping and getting quotes and making comparisons so I could get the best product for the least money.

I narrowed it down to about 8 vendors that had a similar product, with varying options and prices. I came across Lily Ann Cabinets after I had already received door samples from a couple of other companies and had selected a cabinet I liked.

I was fortunate to connect with Jonathan on my cabinet quote. L.A.C had good prices, but unfortunately, did not have enough stock on the cabinets I originally selected. Jonathan went to work for me and searched around to try to find enough of the right sized cabinets to make my project work. In the meantime, he walked me thru all the cabinets and the quality, features, benefits, different grades of wood, and prices of cabinets they offered, and sent me samples of what they did have available that he thought I would like. He sent me samples several times so I could see the quality, make sure the color was right, and to make me an educated buyer. He was sincere about making sure I would be happy with the product. He tweaked my original drawing to make my kitchen more functional and with a better layout and overall look.... and yet I was still shopping him with other vendors. I emailed him at least 40 times and he always got right back to me with the info I requested, and called to follow up. I was doing all this cabinet negotiating with several vendors late at night and still he was prompt with the follow up. I had a question on a Sunday night so I emailed him not expecting to hear back from him till Monday, and the guy called me from his cell phone at 9:30 pm to answer my questions... that was impressive.

I ended up selecting the Rochester, a much better grade cabinet with the finish and glaze I liked and he worked them into my budget. I'm not the easiest customer to deal with, I'm a wholesaler in a different industry, so I usually want the champagne product at the beer price and I want it served up on a silver platter like I'm the queen of the universe. The guy jumped thru a lot of hoops to earn my business and make sure I was a happy customer. He was never pushy or sarcastic like some of the other guys I was dealing with, and he gave me good advice and I felt like he cared.


In a day and age where customer service is almost nonexistent and most people are more concerned about what they can get instead of what they can give, Jonathan Matuszak proved that each customer counts and went the long haul to help me get the best product and the best price.



I have been in sales for over ½ of my life and know the importance of treating each and every customer like they are the only one you've got and that every single interaction with them matters no matter how big or small. I live by this rule and rarely come across others who see the significance of this behavior. Jonathan Matuszak is an example of this, professional, courteous, dedicated, and a real asset to your team as I'm sure you already know. I would be proud to have him on my sales team and have already recommended him to several of my friends who are totally impressed with my new cabinets and can't believe they are not custom. And last but not least.... he followed up after the sale to make sure all was well with my remodel.



Thanks so much for asking!!!